Manlu Chen (陈曼璐)
About Me
I'm an assistant professor in the Department of Management Science at School of Business, Renmin University of China.
My research focuses on operations management problems in service and healthcare operations, with the presence of strategic stakeholders and technologies.
Contact: chenmanlu@rmbs.ruc.edu.cn
Education
Ph.D. in Operations Management, 2021
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Nanyang Technological University, Singapore
B.Sc. in MORSE (Mathematics, Operational Research, Statistics and Economics), 2016
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The University of Warwick, UK
Research
Publications
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"Food Delivery Service and Restaurant: Friend or Foe?", [link] with Ming Hu and Jianfu Wang, 2022, Management Science, 68(9):6539-6551.
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Featured in INFORMS Resoundingly Human podcast.
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"Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics & Automation", [link] with Opher Baron, Avishai Mandelbaum, Jianfu Wang, Galit B. Yom-Tov, and Nadir Arber. Accepted by Manufacturing & Service Operations Management.
Working Papers
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"Distance-Based Fee Design of Rapid Delivery", with Mingliu Chen, Ming Hu and Jianfu Wang.
Teaching
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School of Business, Renmin University of China
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E-commerce (Undergraduate), Spring 2022-2024
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Industrial Organization (Postgraduate), Fall 2021-2023
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Game Theory (Postgraduate), Fall 2023
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Nanyang Business School, Nanyang Technological University
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AB1202: Statistics and Analysis (Undergraduate Core), Fall 2019
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Cases
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"RX: AI, Putting Machine Learning into Medical Prescription – The Case of HealthPlix", [Ivey Case link] with Xiaodan Shao, Vivek Choudhary, Lalit Sharma, and Burhanuddin Pithawala.